The Total Care Plan is our most comprehensive support plan for lab equipment. It minimizes downtime through responsive onsite service through semiannual preventative maintenance by our certified service engineers. The Total Care Plan assures optimal performance of your equipment at a fixed annual cost that makes it easy to budget for equipment support expenses.
Key features include:
- Priority onsite repair
- 1 scheduled preventive maintenance calls and calibration during the annual term
- Additional labor, travel and parts are included under this plan for all service
- Priority depot repair
- Unlimited priority phone and e-mail support
- Online access to customer service portal for real time work order tracking and PM/CAL certificate retrieval.