The Total Care Plan is our most comprehensive support plan for lab equipment. It minimizes downtime through responsive onsite service through semiannual preventative maintenance by our certified service engineers. The Total Care Plan assures optimal performance of your equipment at a fixed annual cost that makes it easy to budget for equipment support expenses.
Key features include:
- Priority onsite repair
- 1 scheduled preventive maintenance event and calibration during the annual term
- Additional labor, travel and parts are included under this plan for all corrective events.
- Priority scheduling for time and material onsite repairs
- Priority scheduling for time and material depot repairs
- Loaner unit (if available)
- All service calls include a one-hour call back and four-hour on-site response time.
- Unlimited priority phone and e-mail support